Flowers Shacklewell: Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Shacklewell. These Terms & Conditions (“Terms”) govern your access to and use of our UK e-commerce website and services relating to online flower delivery within Shacklewell and surrounding areas. Please read these Terms carefully before placing an order. By accessing, browsing, or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from placing an order or using our services.

Scope and Application

These Terms & Conditions apply to all orders placed with Flowers Shacklewell ("we", "us", "our") via our online store by customers (“you”, “your”) located in Shacklewell and neighbouring areas. Our services are intended solely for customers seeking flower delivery within our delivery zones. We reserve the right to amend or update these Terms periodically. We recommend checking these Terms regularly for changes, which become effective immediately upon posting on our website.

Order Process

1. Browsing and Selection:
You may browse our wide range of floral products and gifts on our website. Detailed descriptions, images, and pricing are provided to help inform your choices. While we strive to ensure accuracy, actual products may vary slightly from images due to seasonal availability and natural variations in flowers.

2. Placing an Order:
To place an order, select the desired product(s), choose a delivery date, and provide the recipient’s details, including accurate address and contact information. You will be guided through the checkout process, where you can review and confirm your order before proceeding to payment.

3. Order Confirmation:
After completing your order, you will receive an automatic order acknowledgment confirming receipt. Please note that this does not constitute acceptance of your order. Acceptance and completion occur when we dispatch your order and send a second confirmation. Should we be unable to fulfil your order due to product unavailability, delivery issues, or other unforeseen circumstances, we will notify you as soon as reasonably possible and provide alternatives or refunds as appropriate.

4. Delivery Area:
Our flower delivery service is available within Shacklewell and adjoining areas only. Orders to addresses outside this zone may be cancelled or subject to additional delivery charges upon agreement.

Payments

1. Accepted Payment Methods:
We accept payment via the secure payment options presented during checkout. Payments must be made in full at the time of ordering. Payment details are encrypted and processed securely; we do not store your card information.

2. Pricing:
All prices displayed include applicable VAT and are in GBP (£). Delivery charges, if any, are shown separately and added at checkout before you confirm payment. We reserve the right to change our prices at any time. However, the price for your order will be fixed at the time you place it.

3. Payment Security:
We use trusted third-party payment processors to ensure secure payment transactions. By submitting your payment information, you authorise us and our payment processors to process the payment for your order.

4. Failed Payments:
If your payment cannot be processed, your order will not be confirmed or fulfilled. Please ensure there are sufficient funds and that your payment details are correct before ordering.

Cancellations and Amendments

1. Cancellation Policy:
You may cancel your order, subject to the following conditions:

• For next-day or future-dated delivery orders, cancellations must be made at least 24 hours before the scheduled delivery date.
• Same-day orders cannot be cancelled once confirmed, as preparation and dispatch begin immediately upon order acceptance.

If you need to cancel an order, please contact us promptly with your order details. We endeavour to process cancellations and issue refunds as soon as possible, usually within 5 working days. Refunds will be made to the original payment method.

2. Amendments:
If you wish to change the delivery address, recipient details, or delivery date, contact us as early as possible. While we will do our best to accommodate changes, amendments may not be possible for same-day or already dispatched orders.

3. Non-Delivery and Failed Delivery:
Should delivery not be possible due to incorrect address details or absence of the recipient, we will try to contact you for further instructions. We may redeliver, leave the flowers in a safe place (at your risk), or return them to our premises, subject to additional charges if required. No refund will be granted for failed deliveries resulting from incorrect or incomplete address information provided by you.

Product Availability and Substitution

1. Freshness and Quality:
We are committed to delivering fresh, high-quality flowers. All arrangements are made as close as possible to the images and descriptions shown on our website.

2. Substitution:
Due to the seasonal and perishable nature of flowers, we reserve the right to substitute any item within your order for an alternative of equal or greater value and similar style if the requested product or flower variety is unavailable. When substitutions are made, we will always ensure the overall design and quality are maintained. If a major change is necessary, we will contact you for approval whenever possible.

Delivery Terms

1. Delivery Dates and Times:
We will make every reasonable effort to deliver your order on your chosen date. While we strive to meet requested delivery times, we cannot guarantee precise timings. Deliveries are typically made during standard business hours. In the event of severe weather, traffic disruptions, or other factors outside our control, delays may occur. Should your delivery be delayed, we will update you as soon as possible.

2. Recipient Not at Home:
If the recipient is unavailable at the time of delivery, our driver may leave the order with a neighbour, in a safe place at the delivery address, or return the flowers to our shop for collection. We will attempt to notify you or the recipient regarding the delivery location.

3. Delivery Confirmation:
On successful delivery, a notification may be sent to you or your designated contact, depending on the options selected at checkout.

Returns, Refunds, and Complaints

1. Returns:
As flowers are perishable, we do not accept returns unless the product is faulty, damaged, or signficantly not as described. If you believe there is an issue with your order, please contact us within 24 hours of receipt, including clear photographs and details of the problem.

2. Refunds:
Where returns or refunds are agreed, we will process them promptly. Refunds will be made to the original payment method. Exchanges or replacements may be offered at our discretion. Please allow up to 5 working days for any refunds to appear in your account.

3. Complaints:
We pride ourselves on excellent customer service. If you are dissatisfied with your experience, contact us as soon as possible. We will investigate any issues and aim to resolve complaints swiftly and fairly.

Liability

1. Limitation of Liability:
To the fullest extent permitted by law, Flowers Shacklewell will not be liable for:

• Any indirect, special, or consequential loss or damage arising from your use of our website or services.
• Delays or failures in delivery caused by circumstances beyond our reasonable control (including, but not limited to, adverse weather, traffic, accidents, or force majeure events).
• Loss or damage suffered as a result of inaccurate, incomplete, or incorrect delivery information provided by you.
• Minor variations or substitutions in our floral arrangements due to seasonal availability.

Our total liability in respect of any claim arising from any order will not exceed the purchase price of the relevant product or service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be legally excluded by law.

Intellectual Property

All content on the Flowers Shacklewell website, including, but not limited to, text, images, logos, and designs, are our intellectual property or used under licence. No content may be reproduced, distributed, or used without our express written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws. Personal details provided during ordering are used solely for order processing, delivery, and customer service. For more details about how we handle your information, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Both you and Flowers Shacklewell agree to submit to the exclusive jurisdiction of the English courts for any disputes or claims arising from or in relation to these Terms or the use of our website and services.

Entire Agreement

These Terms, together with our Privacy Policy and any other documents referred to herein, constitute the entire agreement between you and Flowers Shacklewell regarding your use of our online shop and flower delivery services in Shacklewell and surrounding areas. If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Contact and Customer Service

For any queries regarding these Terms & Conditions or any aspect of our service, you may reach out to our customer service team via the contact methods stated on our website. We aim to assist with all enquiries related to flower delivery in Shacklewell and neighbouring localities.

Note: These Terms & Conditions apply to all customers receiving our online flower delivery service within Shacklewell and the surrounding areas. Please ensure you have read and understood these Terms before placing your order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shacklewell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shacklewell.

For assistance with orders, returns or account queries, please fill out the Contact Us form.