Returns, Refunds and Complaints Policy | Flowers Shacklewell
Our Fresh Flowers Guarantee
At Flowers Shacklewell, we proudly serve the local Shacklewell community with beautiful, fresh flowers for both households and businesses. We are committed to delivering arrangements that meet our high standards and your expectations. Every bouquet and floral product comes with our Fresh Flowers Guarantee, ensuring that your flowers arrive vibrant, fresh, and designed to delight.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers or arrangements are damaged upon arrival, please let us know within 24 hours of delivery. Our delivery team is trained to handle every order with care, but sometimes accidents happen. To help us resolve the issue efficiently, we may ask for a photo of the damaged flowers or packaging. Once received, we will process your claim promptly to make things right.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our provided care guidelines. Flowers are living products and can react to environmental conditions. If you notice your flowers are not as fresh as expected within this window, please get in touch so we can promptly address your concern.
Refund and Replacement Options
If your flowers arrive either damaged or fail to meet our Fresh Flowers Guarantee, you are eligible for a choice of remedies:
- Free Replacement: We will offer a replacement arrangement of equal value delivered at the earliest available time in Shacklewell and surrounding areas.
- Full Refund: Alternatively, you may request a full refund to your original payment method.
Your happiness matters to us and we strive to resolve any issues as quickly and conveniently as possible.
Complaints Process
We take all feedback seriously. Should you experience any issue beyond damaged or wilted flowers—such as inaccurate orders, missed delivery windows, or unsatisfactory service—please contact us within 48 hours of delivery. Your feedback will be handled by our local team in Shacklewell, who will work diligently to resolve your concerns. We aim to respond and resolve most complaints within 24-48 hours.
Your Trusted Local Shacklewell Florist
Flowers Shacklewell is honoured to serve our neighbours with dependable, friendly service and the freshest flowers available. We stand behind every delivery, working hard to build lasting relationships with our customers in Shacklewell and nearby communities. Thank you for trusting us as your local florist.
If you have questions about returns, refunds, or wish to make a complaint, please contact our customer service team. We are always here to help and make sure your experience with Flowers Shacklewell is nothing less than excellent.
